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Terms of Service

Effective Date: 21 September 2025

These Terms of Service (“Terms”) apply to all services and training provided by Signature Ink (“we,” “our,” or “us”) to clients (“you” or “your”). By booking or purchasing our services, attending training, or using our website, you agree to these Terms.

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1. Services Provided

We provide:

  • Permanent Makeup (PMU) services

  • Fine Line Tattoo services

  • Training courses for individuals wishing to become PMU and fine line tattoo artists

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2. Eligibility

  • You must be 18 or over to receive PMU or tattoo services. Proof of age may be required.

  • Training participants must be at least 18 years old.

  • We reserve the right to refuse service if eligibility cannot be verified.

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3. Health & Medical Conditions

  • You must disclose any relevant health conditions, allergies, or medications before treatment or training.

  • We may decline to perform a service if we believe it could cause harm or pose a health risk.

  • Consent forms must be completed before treatment or training begins.

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4. Booking & Deposits

  • Bookings require a non-refundable deposit to secure your appointment or course place.

  • Deposits are deducted from the final balance.

  • Appointments or training places are only confirmed once deposits are received.

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5. Cancellations & Rescheduling

  • Client cancellations: Cancellations made at least 72 hours before any treatment appointment and 7 days before any course start date and may be rescheduled once without losing the deposit.

  • Cancellations made after this period will result in the loss of the deposit.

  • Our cancellations: In the rare case we must cancel or reschedule, we will offer a new date or a full refund of your deposit.

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6. Payments

  • Full payment is required on or before the day of service or training (unless otherwise agreed).

  • We accept cash, card, bank transfer.

  • Training course fees must be paid in full before the course begins (unless a payment plan has been agreed).

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7. Refunds for Training Courses

  • Training deposits are non-refundable under any circumstances.

  • If you cancel more than 7 days before the course start date, you may transfer your place to another available date (subject to availability).

  • If you cancel less than 7 days before the course, or fail to attend, the full course fee remains payable and no refund will be given.

  • If we must cancel or reschedule a course, you will be offered either:

    • A place on the next available course, or

    • A full refund of any fees paid (including deposit).

  • Refunds will be made via the original payment method within 14 working days.

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8. No Chargeback Policy

  • By making a payment, you agree not to initiate any chargeback or payment reversal with your bank or card issuer after receiving services or training.

  • All disputes must be raised directly with us in writing. We will make every effort to resolve issues fairly.

  • Attempted chargebacks for valid transactions will be considered a breach of these Terms, and we reserve the right to recover funds, including additional costs incurred, through legal action if necessary.

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9. Training Courses

  • All training materials provided remain the intellectual property of Signature Ink and must not be copied, shared, or reproduced without permission.

  • Certificates are issued upon successful completion of the course requirements.

  • Completion of training does not guarantee employment or business success.

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10. Results & Aftercare

  • Individual results may vary. We do not guarantee identical outcomes for every client.

  • You are responsible for following the aftercare instructions provided.

  • Failure to follow aftercare advice may impact results and is not the responsibility of Signature Ink.

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11. Photography & Marketing Consent

  • We may take photographs or videos before, during, or after services and training for record-keeping, insurance, or educational purposes.

  • With your explicit written consent, these images may also be used for marketing, training, and promotional purposes (including social media, website, and printed materials).

  • You have the right to refuse consent for marketing use. Refusal will not affect the service or training you receive.

  • If consent is given, you may withdraw it at any time in writing, and we will stop using your images in future marketing materials.

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12. Liability

  • We take all reasonable precautions to ensure safe and professional services.

  • To the extent permitted by law, we are not liable for:

    • Reactions caused by undisclosed health conditions or allergies

    • Results affected by failure to follow aftercare instructions

    • Personal items lost, damaged, or stolen during your appointment or training

  • Nothing in these Terms limits liability for death or personal injury caused by our negligence.

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13. Intellectual Property

  • All website content, training materials, images, and branding remain the property of Signature Ink.

  • You may not reproduce, distribute, or use our content without written permission.

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14. Complaints

If you are unhappy with our services, please contact us at signaturebrowsbybekka@hotmail.com. We will try to resolve issues promptly and fairly.

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If you are still dissatisfied, you may seek advice from Citizens Advice Scotland or your local Trading Standards office.

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15. Governing Law

These Terms are governed by the laws of Scotland. Any disputes will be subject to the exclusive jurisdiction of the Scottish courts.

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16. Changes to These Terms

We may update these Terms from time to time. Updated versions will be posted on our website with the revised “Effective Date.”

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17. Contact Us

Signature Ink

Email: signaturebrowsbybekka@hotmail.com

Phone: 07707 398287

Address: 28 Stirling Street, Denny, FK6 6DJ

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